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I see messages that Windows might not be genuine. How do I fix this?

      I see messages that Windows might not be                         genuine. How do I fix this?

                    call Microsoft support +1-877-353-1149



I've successfully used an authentic Windows 7 Home Premium program for over 3 years. Yet, in the last year or so, my desktop screen has gone black, with the icons still visible, and a small message in white appears in right hand corner of black screen that states "Windows 7 Build 7601 This copy of Windows not genuine".
It then gives me a chance to show that I have a valid program by asking for my product key. I insert it. And it still says "Windows not genuine". I try again. Same answer. And we go through the dance over and over.

The last Windows update in May 2014 created this scenario again. It takes me several hours to overcome this glitch. Is this is a common problem? Do you know what causes it and is there anything I can do to fix it?
                      call Microsoft support +1-877-353-1149
Thanks for your help.

--Submitted by: Marty J.
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by Gris Thomas Forum moderator / May 30, 2014 9:47 AM PDT
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Windows not genuine
by BillFromAurora / June 6, 2014 12:16 PM PDT
I had this problem, too, and it happened after I doubled my memory. I tried the link to verify that I had a valid copy (mine was 3 years old, too) but it never worked. I ran Malware Bytes several times, but it did not find anything. I finally had to take it to a shop and the guy there told me it was malware. I left my computer with him and it took a couple of days and $100 but, he fixed it and I no longer get that message.
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Bingo
by Hforman / June 6, 2014 12:29 PM PDT
In reply to: Windows not genuine
Activation is for a given set of hardware. New memory? You just changed the hardware configuration. You have to call them to explain that. New processor? Same thing. They want to make sure that, once you've installed windows on a piece of hardware, you are NOT trying to install it on a seperate machine.
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Well, Not Usually With Memory....
by Gris Thomas Forum moderator / 
In reply to: Bingo
Changing memory only should not require a new activation, even on a brand name computer. Generally, it's a large, or significant hardware change that might cause a re-activation, but even then, it's a "maybe".. Sometimes it happens.. Sometimes it doesn't.. See Microsoft's write-up regarding that question: "Do I need to activate Windows after making a hardware change?"

And besides, the original poster mentioned nothing about a hardware change.. The issue at hand, is those "not genuine" notices that simply happen "out of the blue", such as after a Windows Update, etc..

Hope this helps.

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